Refund Policy

Effective Date: 20 May 2024

Thank you for shopping at Alphajankari.com. We strive to provide the best shopping experience possible for our customers. If you are not entirely satisfied with your purchase, we're here to help.

Refund Period:

Our refund period lasts for 23 days from the date of purchase. If 23 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Refund:

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Process:

To request a refund, please contact our customer service team at admin@alphajankari.com within the refund period. Please provide your order number and the reason for your refund request. Our team will review your request and provide further instructions.

Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at admin@alphajankari.com.

Non-Refundable Items:

Certain items are not eligible for refund, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Shipping:

To return your product, you should mail your product to the address provided by our customer service team.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions about our Refund Policy, please contact us at admin@alphajankari.com.

Thank you for shopping at Alphajankari.com!